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Returns & Refunds
We want you to love your lil alien bae™ piece!
Because every item is made just for you, we are not able to accept returns or size exchanges. Creating each piece on demand helps us reduce waste while keeping our production thoughtful.
We encourage you to double check the size chart before placing your order. If you have any sizing questions, we're always happy to help before you order.
If your item arrives damaged or there's a manufacturing issue, we'll make it right.
As a small artist-run brand, customer care is something we genuinely value. If you ever have questions about sizing, your order, or anything else, we're always happy to help!Simply email us at info@lilalienbae.com
Refunds for Damaged Items
We want every customer to love their purchase.
If your item arrives damaged or defective, please email us at info@lilalienbae.com within 7 days of delivery.
We'll review your request and work with you to find the best solution, which may include a replacement or refund. In most cases, we do not require items to be returned.
How to Request a Replacement
To start a claim, please email info@lilalienbae.com within 7 days of delivery and include:
- Your order number
- A clear photo of the damaged or misprinted area
- A photo of the entire item
- A short description of the issue
Photo evidence is required for all replacement requests.
Lost or Stolen Packages
If your package is marked “delivered” but you didn’t receive it, please:
- Check with neighbors or your building office
- Wait 48 hours (carriers sometimes scan early)
- Contact your local carrier or post office
If the package is still missing after these steps, email us at info@lilalienbae.com and we'll do everything we can to help you investigate the issue and guide you through the carrier's claims process.
Please note that once a package is in the carrier's possession, delivery is outside of our control. Carrier claim approvals are not guaranteed, and replacements for lost or stolen packages cannot be guaranteed; however, we will do our very best to assist you every step of the way.
Order Cancellations
Because each item begins production shortly after purchase, orders cannot be canceled or modified once production has started.
If you need to make a change, please contact us as soon as possible. We will do our best to assist, but changes are not guaranteed.
Contact Us
Have a question? We'd love to help.
Email: info@lilalienbae.com